Privacy Policy | Trail Brookway

1. Introduction

Trail Brookway ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website trailbrookway.com (the "Website") or use our styling services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Website or use our services.

2. Information We Collect

We collect information that you provide directly to us, information we collect automatically, and information from third parties.

2.1 Information You Provide to Us

We may collect personal information that you voluntarily provide to us when you:

Fill out forms on our Website (such as contact forms, service inquiries, etc.)
Create an account
Book styling services
Subscribe to our newsletter
Request marketing materials
Provide feedback or contact us

The personal information we collect may include:

Name
Email address
Phone number
Postal address
Payment information
Styling preferences
Body measurements (for styling purposes)
Photographs (for styling consultations)
Any other information you choose to provide

2.2 Information We Collect Automatically

When you visit our Website, we may automatically collect certain information about your device and usage patterns, including:

IP address
Browser type and version
Operating system
Referral source
Length of visit
Page views
Website navigation paths
Timing, frequency, and pattern of your service use

We collect this data using cookies, server logs, and similar technologies. For more information about our use of cookies, please see Section 6 of this policy.

2.3 Information from Third Parties

We may receive information about you from third parties such as:

Business partners
Subcontractors in technical, payment, and delivery services
Advertising networks
Analytics providers
Social media platforms

3. How We Use Your Information

We use your information for various purposes, including to:

Provide, maintain, and improve our services
Process transactions and send related information
Send administrative information, such as updates, security alerts, and support messages
Respond to your comments, questions, and requests
Provide customer service and support
Send you marketing communications about our services, offers, promotions, and events
Personalize your experience and deliver content relevant to your interests
Monitor and analyze trends, usage, and activities in connection with our services
Detect, investigate, and prevent fraudulent transactions and other illegal activities
Protect the rights, property, and safety of our users and others
Comply with legal obligations

4. Legal Basis for Processing

We will only process your personal data when we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and used your personal data. In most cases, the legal basis will be one of the following:

Consent: You have given consent for us to process your personal data for a specific purpose.
Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
Legal obligation: Processing is necessary for us to comply with a legal obligation.
Legitimate interests: Processing is necessary for our legitimate interests or those of a third party, provided those interests are not outweighed by your rights and interests.

5. Disclosure of Your Information

We may share your personal information with the following categories of recipients:

Service providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services on our behalf.
Business partners: We may share your information with our business partners to offer you certain products, services, or promotions.
Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy.
In response to legal process: We may disclose your information where required by law or legal process, such as in response to a court order or a subpoena.
To protect our rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, or situations involving potential threats to the safety of any person.
In connection with a business transaction: We may share your information in connection with a substantial corporate transaction, such as a merger, consolidation, asset sale, or in the unlikely event of bankruptcy.
With your consent: We may share your information with your consent or at your direction.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

We use the following types of cookies:

Essential cookies: These cookies are necessary for the Website to function properly and cannot be switched off in our systems.
Performance cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.
Functionality cookies: These cookies enable the website to provide enhanced functionality and personalization.
Targeting cookies: These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant advertisements on other sites.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

8. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

While we take reasonable steps to secure your personal information, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the security of your personal information.

9. Your Data Protection Rights

Depending on your location, you may have the following rights with respect to your personal data:

Right to access: You have the right to request copies of your personal data.
Right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to erasure: You have the right to request that we erase your personal data, under certain conditions.
Right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
Right to data portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the details provided in Section 12.

10. Children's Privacy

Our Website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. If we discover that a child under 16 has provided us with personal information, we will delete such information from our servers.

11. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Trail Brookway
815 Tanya Trafficway
Emmaside W5 5PA
United Kingdom

Email: [email protected]
Phone: +44 360 514 8486